Welcome to WetnDry Boardsports

Customer Service


Shipping & Delivery UK

Wet n Dry Boardsports wants you to enjoy your purchasesas soon as possible, so we strive to dispatch your order on the same day if ordered before 1pm. (subject to payment authorization and stock availability). If there is going to be a delay for any reason we’ll let you know.

Standard delivery £6.75

Delivery is free next day to all UK destinations over £150*
* Excludes Northern Ireland, highlands and islands, please call or mail for a quote for delivery to these destinations. info@wetndryboardsports.com

 

Delivery to mainland Europe

£17.50 - For small packages up to 5kg.
£35.00 - For Packages up to 10kg (Sail/Masts etc)
£65.00 - For Parcels up to 20kg (Boards, Surfboards ect)
** Sorry we do not ship products over 3 meters in length.

 

Overseas Shipping

Please contact us for UPS shipping costs info@wetndryboardsports.com or 01268 569988

Delivery Times are based on standard working days (i.e. Monday to Friday, no Saturday deliveries, excluding public holidays, etc.) Orders for next day delivery must be made by 1pm, but please call if it is after this time as we should be able to rush next day orders through up to 3.00pm. Next working day delivery apply to Mainland UK only.
Please note that a signature is always required upon receipt. When we confirm receipt of your order, we will also let you know the anticipated delivery date. This is usually 24 hours from the time of dispatch (not from the time of your order). Scottish Highlands and Northern Islands deliveries taking 2-3 working days. We will quote on delivery for all overseas orders on an individual basis.
Please be sure to check goods received from couriers to ensure that they have not been damaged in transit before you sign for them. If this is not possible please sign for the item as ‘Unchecked’. If the item has been damaged please mark it as ‘Damaged’. If the item is damaged in transit and not signed for as such then we cannot be liable for the damage and the item will not be replaced.

 

Returns & Replacements

If for any reason you are unhappy with your purchase, you can return it to us in its original condition (with packaging and tags intact) within 14 days of the purchase date. We will either issue a full refund for the item or send a different size if you would like an exchange. Just let us know what size you would like.
In all return correspondence, please indicate your order number and name.
Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.
Returns Address

Wet n Dry Boardsports
Sadlers Hall Farm
London Road
Basildon
Essex, SS13 2HD

Please be sure to check goods received from couriers to ensure that they have not been damaged in transit before you sign for them. If this is not possible please sign for the item as ‘Unchecked’. If the item has been damaged please mark it as ‘Damaged’. If the item is damaged in transit and not signed for as such then we cannot be liable for the damage and the item will not be replaced.


Any items which are returned for refund or exchange must be received back to the shop address within 14 days in a new and unused condition and with original packing intact, along with all receipts and a note of why they are being returned. We recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please note that if you require goods to be sent out in exchange, we do make a further carriage charge. Any refund will be made in the tender type originally transacted.

Payment, Pricing & Promotions

Credit Card Payment

When placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we also request a land line telephone number (not a mobile). Please note, we never disclose customer information to any third party. Prices on this site are in £/GBP. PayPal

Price Match
We search the internet daily to keep up to date with our competitors prices to ensure we offer fantastic value on the gear we sell. If you see the same product advertised at a lower retail inclusive of VAT, let us know and we will bust our butt to beat it.
Price promise cannot be used in conjunction with any other offer.

Updating Account Information
Any problems updating or changing info please just call us in shop hours or drop us an email at info@wetndryboardsports.com.

Information

Address

  • Wet n Dry Boardsports
  • Sadlers Hall Farm
  • London Road, Bowers Gifford
  • Basildon, Essex
  • SS13 2HD

Find us here:

Early May Opening Times:

May 6th Bank Holiday Closed

Tuesday 9.30am - 5.30pm

Wednesday 9.30am - 5.30pm

Thursday 9.30am - 8.00pm

Friday: 9.30am - 5.30pm

Saturday 9.30am - 5.30pm

Sunday: Closed

Tel: 01268 56 99 88

Email: info@wetndryboardsports.com

PAYMENT METHOD

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