Terms and Conditions
- Shipping & Delivery
- Returns & Replacements
- Payment, Pricing & Promotions
- Updating Account Information
Shipping & Delivery
Wet'n'Dry Boardsports wants you to enjoy your purchases as soon as possible, so we strive to dispatch your order on the same day if ordered before 1pm. (subject to payment authorisation and stock availability). If there is going to be a delay for any reason we’ll let you know ASAP
Please be sure to check goods received from couriers to ensure that they have not been damaged in transit before you sign for them. If this is not possible please sign for the item as ‘Unchecked’. If the item has been damaged please mark it as ‘Damaged’. If the item is damaged in transit and not signed for as such then we cannot be liable for the damage and the item will not be replaced
Sorry we do not ship products over the length of 2.5 metres in length.
Standard delivery is free of charge to UK mainland and mostly next day with some exceptions:
- Excludes Northern Ireland, highlands and islands, please call or Email for a quote for delivery to these destinations.
- Due to some items location (being dropped shipped from our warehouses) and or their size, larger items like Short Boards, Booms, Sail, Masts etc our FREE shipping can take 2-3 working days. On exceptionally large items like Windsurfing Boards our FREE Shipping can take longer (5-7 days). Once your order is confirmed, we will contact you within 24 Hours of placing your order to update you regarding your shipping ETA and tracking where applicable.
Please note that a signature is always required upon receipt. When we receive your order, we will let you know the anticipated delivery date. This is usually 24 hours from the time of dispatch (not from the time of your order). Scottish Highlands and Northern Islands deliveries taking useally 2-3 working days.
Delivery to mainland Europe
£17.50 - For small packages (Clothing, Wetsuits and other Smaller Items)
£35.00 - For medium packages (Sails, Snowboards, Wakeboards, Inflatable Paddleboards etc )
£65.00 - For large packages (Windsurf Boards, Surfboards, Masts ect)
Most European deliveries are completed by Tracked Road services and can useally take between 3 to 5 days.
Rest of the World Shipping
Please contact us for our shipping costs via Email or 01268 569988
Returns & Replacements
If for any reason you are unhappy with your purchase, you can return it to us in its original condition (with packaging and tags intact) within 14 days of the purchase date. We will either issue a full refund for the item or send a different size if you would like an exchange. Just let us know what size you would like. Customers are responsible for payment of return shipments.
In all return correspondence, please indicate your order number and name.
Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns.
Wet n Dry Boardsports
Sadlers Hall Farm
Essex, SS13 2HD
Please be sure to check goods received from couriers to ensure that they have not been damaged in transit before you sign for them. If this is not possible please sign for the item as ‘Unchecked’. If the item has been damaged please mark it as ‘Damaged’. If the item is damaged in transit and not signed for as such then we cannot be liable for the damage and the item will not be replaced.
We recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit. Please note that if you require goods to be sent out in exchange, we do make a further carriage charge. Any refund will be made in the tender type originally transacted.
Payment, Pricing & Promotions
We search the internet daily to keep up to date with our competitors prices to ensure we offer fantastic value on the gear we sell. If you see the same product advertised at a lower retail inclusive of VAT, let us know and we will bust our butt to beat it.
Price promise cannot be used in conjunction with any other offer.
Credit Card Payment
Insert all your card details and delivery details on our one page shopping cart. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call (01268569988) and we can arrange another method of payment.
If you have a PayPal account you can use our "Checkout with PayPal" option at any time to quickly checkout just using you PayPal login and password. Once you have completed the transaction you should click the return to merchant button which will take you back to Wet n Dry Boardsports site. You will receive two confirmation emails with your order number and receipt number. The emails will come from email@example.com. If you do not receive both these notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment then give us a call on 01268569988 and we can arrange another method of payment.
We accept the following payment methods... PayPal, All major bank and credit cards and pay monthly Finance. (See Finance information page) “We do not store credit card details or do we share customer details with any 3rd parties”
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Currently we only offer a Pay in 3 service for sales up to £1000. For financing option over £1000 please contact us via Email.
WETNDRY BOARDSPORTS LTD
Company number: 5451185
Vat Number 736 0663 33
Updating Account Information
Any problems updating or changing info please just call us in shop hours on 01268 569988 or drop us an email at firstname.lastname@example.org we would be happy to help.